Return Policy | Brick Brothers Toys

Our Promise

We want you to love what you receive. If something isn’t right, we’ll work with you to fix it.

Return Eligibility

You may request a return within 14 days of delivery if your item meets the conditions below.

We Accept Returns For:

• Items that arrive damaged in Transit

• Items missing pieces (pre-owned or vintage sets must match the product description)

• Incorrect items sent by mistake

Important Lego Condition Notes

• New / Sealed LEGO sets are gauranteed to be unopened and in the condition noted in photos or description

• Returns are accepted if a sealed item arrives opened, damaged, or not as described

• Opened LEGO sets that were shipped new/sealed cannot be returned unless it meets another return criteria

Non Returnable Items:

• Opened new LEGO sets

• Opened blind bags or mystery boxes

• Digital items (if applicable)

• Pre-owned items sold as-is when accurately described

• Trading card singles or packs once opened

How to Start a Return

Email us at Brickbrotherstoys@gmail.com with:

• Order number

• Reason for return

• Photos (if damaged or incorrect)

We’ll respond within 2 business days

Return Shipping

• If the return is our mistake → We cover the cost.

• If you changed your mind → You pay return shipping.

Refunds

Refunds are issued after your return is inspected and approved.

• Refund method: Original payment method (PayPal, card, etc.)

• Processing time: 5–7 business days after approval

Exchanges

If the exact item is available, we’re happy to exchange it. Otherwise, we’ll issue a refund.